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We want you to be totally satisfied with your order, however we understand if a product doesn't work out and want to make the return as painless as possible. 

Health and Beauty Products :

Naturally, due to hygiene purposes, we cannot take returns on opened (Lid opened) products and unfortunately we are not able to accept exchanges of products at this time.

Apparels :

The Product shall be un-used, Product tags shall not be tampered with, and the Product shall be in the original brand packaging (if applicable). 

If you wish to return a product, please do so within 7 days from the ship date for a refund on the purchase price, minus shipping, handling and other charges. Refunds will be credited to the original credit card used for payment.

Only items purchased on will be accepted. If your items were purchased at an authorized retailer, please contact that retailer directly to arrange for a return. Items purchased on cannot be returned or exchanged at retailers that sell VELOVESHIEFFA® products. In the event that an item is returned to us in an unsuitable condition, we reserve the right not to accept returns and send the Product back to you.

All returns should be mailed to:




SHAH ALAM, Selangor, 40170, 


Reach Us at:

Hotline – +6.014-361 8944

Email Us at:

[email protected] 

Please include a copy of the original order confirmation in the package.